Setting up Answering Rules for your Business Phone System

  1. Login to the phone portal by going to voice.nutechdigital.com
  2. Select Answering Rules in the top menu
  3. In this page there are a couple things you could do
    • Ring for __ seconds
      • Here is where you would set how long your phone will ring for before it does an action.
      • By default, this is set to 25 seconds and goes up by 5 second intervals. Note: 5 seconds is equal to one ring.
    • Allow/Block
      • Here you can select to allow/block certain numbers
    • Add Rule
      • Time Frame
        • Set a time frame for when this answer rule will be enabled Note: You must have time frames set up first. Click here to learn more about Time Frames
      • Enabled checkbox
        • Check/Uncheck if you want the answering rule to be activated during the time frame set
      • Do not disturb
        • Check this option to completely block all calls
      • Call screening
      • Call Forwarding
        • Always
          • All calls will be forwarded to the extension, number or phone that is entered.
        • On Active
        • When busy
          • When your line is busy, all calls will be forwarded to the extension, number or phone that is entered.
        • When unanswered
          • When you cannot answer the phone, all calls will be forwarded to the extension, number or phone that is entered.
        • When offline
          • When your phone is turned off or not connected to the internet, all calls will be forwarded to the extension, number or phone that is entered.
        • Simultaneous ring

Powered by BetterDocs