Technology is constantly changing how we do business. From faster connection speeds and digital conferencing software to cloud services that let you access critical files from anywhere, there are a wide array of new developments that your business can benefit from. In order to run smoothly, you need to make sure you have IT services that help you stay updated with all frequent changes. But sometimes, your IT provider might not be the right fit. Here are some signs to look for that might tell you it’s time for a change.
1. You’re Not Getting the Expertise You Need
The clearest sign that you don’t have the support you need is if you’re finding solutions to your problem aren’t there when you need them. What is the point of hiring and paying for professionals if they can’t provide solutions to your issues? The best IT support staff is able to keep up with the latest changes in the field, staying updated on the latest tools and practices that will best serve your business and keep your systems running. And they make sure you’re always supported, whenever, and with whatever you need. If they have let you down multiple times, consider communicating this or searching for another provider.
2. Your Security Protocols Are Outdated
Cybersecurity is a growing concern in just about every sector of the economy. If your IT staff aren’t advising the rest of your employees about the best practices for staying safe while using technology, you’re leaving your business vulnerable. You may not know what is the latest in cybersecurity, your IT’s job is to keep you in the loop with the latest software and applications. Do not be afraid to ask questions and raise all possible concerns. At the end of the day, your IT staff’s number one priority should be to keep you data safe.
3. You Lack 24/7 Support
The last thing you want with regards to IT support is to run into an urgent problem and not have anyone on hand to help you out. These situations can lead to critical missed opportunities— or worse. Finding accessible, easy, and personable support that is able to offer 24/7 assistance provides you with the assurance that whenever there’s a tech issue, you’ll get the vital and timely solutions.
4. You Don’t Have Access to Cloud Services
One technology that is revolutionizing tech services is cloud server technology. This secure service allows files and data to be accessed from any of your own devices and from anywhere at any time. With everything linked to the cloud, your files are consistent across all devices. If your IT team isn’t using cloud-based technology, it may be time for you to make a change. Take a look at Nutech’s cloud services.
5. Your Support Is Not Scaling with Your Business
The demands placed on your business can fluctuate for a variety of reasons, and you need support that is ready to change to meet those demands. Growth is a good thing, but if your IT isn’t adapting appropriately to this then that is a major red flag. The best IT support can offer flexible staffing options for you to make use of, from small to corporate level size. That ensures that you’ll never end up shorthanded when more support is needed, and by the same token, that you won’t end up overstaffed, spending way more than necessary, with nothing for support workers to do.
6. You’re Not Taking Proactive Steps
The best IT support can stay one step ahead of potential problems to save you headaches later down the line. Experts should be able to sense possible weak points, and future issues before they even happen. Prevention is better than cure. If your support staff isn’t working with you to ensure that their process is air tight so that your systems are maintained and improved to the most optimal standard, it may be a sign that new services are in order.
If you think your business could benefit from comprehensive, 24/7 IT support, don’t delay any longer on getting on the best fit for you. Contact Nutech Digital today and start getting the tech solutions that you’re looking for.